The CommDepot Guarantee
If we can not fix your device issue, we will not charge you.
We offer an unmatched level of support and are always ready to resolve your issue the first time around. That is why we have focused all our efforts to provide the highest level of service. Here is our service promise to you:
- Treat you fairly and courteously throughout the entire interaction.
- Respond accurately to any questions you may have at any time.
- Give you a fully inclusive price for your service/repair prior to that action taking place.
- Consult with you about any additional work that is required prior to completion.
- Keep you updated on the progress of your service/repair regularly.
- Proactively inspect other areas of the phone that may be damaged applying 8 Point system.
- Make sure your device is ready when we promise.
- Fully and accurately explain what took place with the service/repair and your invoice.
- Guarantee the quality of the work we perform.
- To ensure we have delivered on our promise, we may contact you within 48 hours to make sure you are completely satisfied.
That’s our guarantee with every repair.